Privacy Policy

This Privacy Policy explains how we collect, use, and protect information in the Tenant Helpdesk – Supervisor App.

1. Information We Collect

We collect limited information required for supervisor access and functionality.

a) Login Information

During registration and app usage, we may collect:

• Email Address
• Password (securely stored and encrypted)
• Supervisor accounts are created and managed from the backend system.

2. How We Use Information

The collected information is used to:

• Authenticate supervisors
• Provide access to assigned maintenance tickets
• Allow ticket status updates
• Enable assignment of maintenance staff
• Ensure secure and authorized use of the application

3. Ticket & Tenant Data Access

• Supervisors can view ticket details submitted by tenants
• This access is provided strictly for operational and issue-resolution purposes
• Supervisors cannot access or modify tenant personal documents

4. Data Sharing

We do not sell or share supervisor data with third parties.

Information may be shared only:

• With system administrators
• When required by law or legal authorities

5. Data Security

We implement reasonable security measures, including:

• Secure authentication
• Restricted access based on user roles
• Encrypted storage of login credentials

Despite our efforts, no digital platform can guarantee 100% security.

6. Notifications

The app may send internal notifications related to:

• Ticket assignments
• Status updates

These notifications are essential for app functionality.

7. User Rights

Supervisors may:

• Access their account information
• Request account deactivation through the system administrator

8. Data Retention

Supervisor data is retained only for as long as the account remains active or as required for administrative purposes.

9. Children’s Privacy

This app is not intended for children under the age of 13.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected within the app or on the app store listing.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please reach out to us:

• Company: Supervisor App
• Address: 406, Bank Street Building, Khalid Bin Waleed Street, Near Bur Juman, Bur Dubai, Dubai, United Arab Emirates
• Email: info@newsinclair.com
• Phone: (+971) 04 380 6885 /
  (+971) 50 602 9669