1. Information We Collect
To provide our services, we collect the following information:
a) Personal Information
During registration and app usage, we may collect:
- Full Name
- Email Address
- Phone Number
- Password (stored securely in encrypted form)
- Passport document (PDF) uploaded for tenant verification
b) Login Information
2. Purpose of Data Collection
We collect and use your information for the following purposes:
- To create and manage your tenant account
- To verify tenant identity through uploaded documents
- To allow tenants to raise service tickets and requests
- To allow admins to review, approve, and manage tenant accounts
- To track ticket status (Pending, In Progress, Completed)
- To send notifications related to ticket updates and admin actions
- To manage rental contract renewal or non-renewal requests
3. Document Upload & Verification
Passport documents uploaded during registration are only accessible to
authorized admins.
These documents are used solely for tenant verification and approval purposes.
We do not share uploaded documents with any third parties.
4. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information.
Your data may only be shared:
- With authorized admin users for verification and issue resolution
- When required by law or legal authorities
5. Data Security
We take reasonable security measures to protect your data, including:
- Secure authentication mechanisms
- Encrypted password storage
- Restricted access to sensitive documents
- Secure server and database configurations
However, no method of electronic storage is 100% secure, and we cannot
guarantee absolute security.
6. Notifications
The app may send notifications related to:
- Ticket updates
- Admin responses
- Account approval or status changes
These notifications are part of the app’s core functionality.
7. User Rights
You have the right to:
- Access your personal data
- Update or correct your information
- Request account deletion by contacting the admin
8. Data Retention
We retain your information only as long as necessary:
- To provide app functionality
- To comply with legal and administrative requirements
Uploaded documents may be retained until tenant verification is complete
or as required by the admin.
9. Children’s Privacy
This app is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be reflected within the app or on the app store listing.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please reach out to us:
Play Store & App Store Compliance
This policy fully covers:
- Email & password login
- Identity document upload
- Admin access & approval
- Notifications
- Data security & user rights
